Refund policy

Last Updated: February 2025

1. Overview

At PerfumesForLess.ae, we strive to ensure that every customer receives 100% genuine and high-quality perfumes.
Due to the nature of fragrance products and for hygiene reasons, our return policy is carefully structured to ensure customer safety and fairness.

2. Return Eligibility

We accept returns only in the following cases:

A. Wrong Item Delivered

If you receive a product different from what you ordered.

B. Damaged Product on Delivery

If the product arrives damaged, broken, or leaking.
Customer must report the issue within 24 hours with photos/videos.

C. Unopened & Unused Products

If you wish to return an item, it must be:

  • Unopened

  • Unused

  • In its original packaging and sealed

  • Requested within 7 days of delivery

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used perfumes

  • Products without original packaging

  • Items damaged due to customer misuse

  • Promotional or discounted items (unless defective)

  • Gift sets where any component has been opened

  • “Change of mind” after the product has been delivered

4. Refund Process

Once your returned product is received and inspected:

  • Approved refunds will be processed within 7–14 business days

  • If you paid Cash on Delivery, refunds may be issued via:

    • Bank transfer

    • Store credit (if preferred by the customer)

  • Shipping charges (if any) are non-refundable

You will receive a notification once your refund has been processed.

5. Exchange Policy

Exchanges are available only for:

  • Wrong item delivered

  • Damaged item received

In both cases, the product must be unused and reported within 24 hours of delivery.

If approved, we will arrange a replacement at no additional cost.

6. Order Cancellation

  • Orders can be cancelled only before dispatch.

  • Once the order is shipped, cancellation is not possible.

  • If the customer refuses delivery without valid reason, re-delivery charges may apply.

7. Return Procedure

To request a return, please contact us with:

  • Order number

  • Photos/videos of the issue (if damaged/wrong item)

  • Reason for return

Contact details:
📧 care@perfumesforless.ae
📱 054 330 8465

Our team will guide you through the pickup or return process.

8. Important Notes

  • Perfumes are sensitive items; always store away from heat and sunlight.

  • We reserve the right to refuse returns that do not meet the above conditions.

  • All returns are subject to inspection and approval.