Privacy policy

1. Introduction

This Privacy Policy explains how PerfumesForLess.ae collects, uses, and protects your information when you visit or purchase from our website.
By using our services, you agree to the practices described here.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name

  • Mobile number

  • Email address

  • Delivery address

  • Payment details (where applicable)

B. Automatically Collected Data

  • IP address

  • Device type

  • Browser type

  • Website usage data

  • Cookies and tracking pixels (as required by Google Ads)

C. Order Information

  • Products purchased

  • Delivery status

  • Payment confirmation

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates, confirmations, and delivery notifications

  • Improve website performance and user experience

  • Prevent fraudulent activities

  • Comply with UAE e-commerce regulations

  • Run advertising campaigns compliant with Google Ads policies

We do not sell or rent personal data to third parties.

4. Google Ads & Third-Party Tools

PerfumesForLess.ae uses:

  • Google Ads

  • Google Analytics

  • Meta/Facebook Pixel (where applicable)

These tools may collect usage data via cookies.
All tracking complies with Google’s Data Protection Terms and transparent user consent requirements.

5. Cookies Policy

We use cookies to:

  • Improve website speed and personalization

  • Track advertising performance

  • Understand customer preferences

You may disable cookies in your browser settings, but the site may not function optimally.

6. Payment Security

For online payments (if enabled):

  • We use secure, encrypted payment gateways

  • We do not store full credit/debit card details

  • All payment data is handled by PCI-DSS-compliant providers

7. Data Protection & Storage

We take reasonable steps to protect your data, including:

  • Encrypted communications (SSL/HTTPS)

  • Limited access to customer information

  • Secure storage systems

8. Sharing of Information

We only share information with:

  • Courier companies for delivery

  • Payment processors

  • Technical service providers

  • Advertising platforms (for analytics only)

No sensitive financial information is ever shared.

9. Your Rights

You have the right to:

  • Request a copy of your data

  • Request corrections to inaccurate data

  • Request deletion of your information (where legally possible)

  • Opt out of marketing communications anytime

10. Updates to This Policy

We may update the Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

11. Contact Us

For privacy concerns, contact us at:
care@perfumesforless.ae
Mobile: 054 330 8465

2. RETURN & REFUND POLICY

Last Updated: February 2025

1. Overview

PerfumesForLess.ae aims to provide 100% genuine products and excellent customer satisfaction.
Due to the nature of perfume products, strict hygiene rules apply.

2. Return Eligibility

We accept returns only when:

  • The item is unopened, unused, and in original packaging

  • A return request is made within 7 days of delivery

  • The product delivered is incorrect or defective

3. Non-Returnable Items

We cannot accept returns for:

  • Opened or used perfume bottles

  • Items without original packaging

  • Products damaged after delivery

  • Fragrance sets that have been opened

  • Discounted/promotional items (unless damaged or wrong item)

4. Refund Process

After inspection:

  • Approved refunds will be processed within 7–14 business days

  • Refunds are issued to the original payment method

  • Cash on Delivery orders may be refunded via bank transfer or store credit

5. Exchanges

Exchanges are allowed only for:

  • Wrong item delivered

  • Damaged product on arrival

Customer must send photos within 24 hours of receiving the product.

6. Cancellation Policy

  • Orders may be cancelled before dispatch

  • Once shipped, cancellation is no longer possible

7. Contact for Returns

To request a return or exchange:

📧 Email: care@perfumesforless.ae
📱 WhatsApp/Mobile: 054 330 8465

3. SHIPPING & DELIVERY POLICY

Last Updated: February 2025

1. Shipping Coverage

We deliver across all Emirates in the UAE.

2. Delivery Time

Typical delivery times:

  • Dubai / Sharjah / Ajman: 24–48 hours

  • Abu Dhabi / RAK / Fujairah / UAQ: 48–72 hours

Delays may occur due to:

  • Incorrect address details

  • Customer not answering calls

  • Weather or courier issues

3. Delivery Charges

  • Standard delivery: FREE across UAE

  • Cash on Delivery (COD): Available at no extra cost

  • Additional charges may apply for remote areas (if courier requires)

4. Order Processing

  • Orders are processed daily (except public holidays)

  • Customer will receive SMS/WhatsApp updates

  • Courier will contact customer before delivery

5. Failed Deliveries

A delivery may fail if:

  • Customer is unreachable

  • Address is incomplete

  • Customer refuses delivery

Re-delivery charges may apply in such cases.

6. Damaged or Wrong Items

If a customer receives damaged or incorrect items:

  • Report within 24 hours

  • Provide photos/videos

  • We will arrange a replacement or refund

7. Contact for Shipping Queries

📧 Email: care@perfumesforless.ae
📱 Mobile: 054 330 8465